Our Privacy Commitment
TheWildHQ.com (“TheWildHQ.com,” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of TheWildHQ.com’s website where this Privacy Policy is posted (the “Site”), the mobile application (the “App”) and the software, products and services made available by TheWildHQ.com through the Site and the TheWildHQ.com communications platform through which End Users (as defined in the Terms of Service) may connect (the “Platform”, and collectively with the Site and the App, the “Service”). As such, we have established and implemented this Privacy Policy to inform visitors to the Site and users of the Service, including Providers and End Users, how we use and protect the information we collect through the Service. By accessing the Site or using any of the Service, whether as an End User or other users or visitors of the Site or the Platform, you consent to TheWildHQ.com’s collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Service and not to any other website that you may be able to access from the Service which may have its own data collection and use practices and policies.
This policy answers the following questions:
What information do we collect about you and how do we use it?
Types of Information We Collect
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access the Service generally. However, you may be required to submit personal information to access certain aspects of the Service. We may collect non-personal information such as your browser type, when you accessed the Service and from what physical location you accessed the Service. This information may be aggregated to measure the number of visits, average time spent, page views, and other statistics about users of the Service. We also may use this data to monitor the Service’s performance and to make the Service easier and more convenient to use.
We collect personal information when you create an account through the Service; participate in registration forms, intake questionnaire forms, feedback forms or “Contact Us” forms; subscribe to the Service; receive customer or technical support; or participate in components of the Service through which users may share content.
To create a personal user account through the Service or to access certain aspects of the Service as an End User, we may require you to provide certain information, including your name, email address, phone number, age, gender, location and username.
To make purchases through the Service, you will be required to provide a credit card number, bank account number, billing address, phone number or other payment information. No information of this type will be collected unless you have registered for aspects of the Service that require it.
By submitting personal information through the Service, you authorize TheWildHQ.com to share this personal information for the purposes identified herein and on the Site and the App, such as responding to user inquiries, processing transactions, distributing materials, requesting feedback, and administering contests, promotions or surveys.
We also offer features of the Service that allow you to link your account to Facebook or Google+, and may collect personal information you authorize Facebook or Google+ to provide to us including, without limitation, your gender, birthdate and marital status. By submitting personal information through the Service, you authorize TheWildHQ.com to share this personal information for the purposes identified herein and on the Site and the App, such as responding to user inquiries, processing transactions, distributing materials, and requesting feedback.
Third Party Privacy Policies
Through the Service, you may be able to link to technology, software and services owned and controlled by third parties (“Third Party Features”). You may be permitted or required to submit personal information to access Third Party Features. Such use of Third Party Features and submission of information through Third Party Features will be subject to such applicable third party’s terms of use, terms of service and privacy policy. You agree to look solely to the applicable third party and not to TheWildHQ.com to enforce your rights in relation thereto. When you have clicked on a third party logo or URL displayed on the Site or the Platform, or accessible through the Service, which links you to any Third Party Features, our Privacy Policy and Terms of Service no longer apply and you must read the terms of use, terms of service and privacy policy of the third party to see how your personal information will be handled on their website.
How We Use Your Personal Information
The personal information you provide to us will allow us to communicate with you and provide the Service to you, depending on the aspects of the Service for which you register. This includes alerting you of new products, services, features, or enhancements to the Service; verifying your identity; handling your customer service questions or issues; processing orders; requesting feedback; distributing newsletters; and administering contests, promotions or surveys. We may also use your email address and phone number as part of the Service in sending you messages about the Service and other general announcements. We keep track of your interactions with us including, but not limited to, your activity within the Service. Except as set forth in this Privacy Policy, or unless we have your consent, we will not share your personal information with any person or entity other than those affiliated with us, entities acting on our behalf, and relevant third parties such as those needed to collect and maintain our servers and perform technology and related services.
We may use your personal information with non-personal information that we have collected in a manner such that the end-product does not personally identify you or any other user of the Service. We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the Service (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data including, without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any Service users.
Do Not Track
In compliance with California legislation, AB370, effective January 1, 2014, TheWildHQ.com’s practices in responding to “do not track” signals and collecting user information over time and across a network of websites when you visit the Site are as follows: We honor the request of “do not track” signals sent by your browser when you visit the Site. Additionally, TheWildHQ.com does not collect user information about your online activities over time and across different websites, or authorize third parties to do so.
Service Analytics
TheWildHQ.com uses Google OAuth, Facebook OAuth, and Google Analytics, Hotjar, ActiveCampaign to help us learn about who visits the Site or uses the Platform and what pages or app screens are being viewed or other metrics.
Cookies
“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we may employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient. For example, when you return to the Site after logging in, cookies provide information to the Site so that the Site will remember who you are on subsequent visits, speeding up or enhancing your experience of the Service by, for instance, tailoring content to you. Cookies may also be used to keep track of your login name and password. While TheWildHQ.com may use cookies to track your visit to the Site, this information does not identify you personally and you remain anonymous, even if you have previously submitted personal information to TheWildHQ.com through the Site or otherwise. You may still access the Service if you set your browser not to accept cookies.
Third parties whose websites are accessible through links on the Site may also use their own cookies when you link to their site or service. TheWildHQ.com does not control these third parties’ use of cookies and cannot guarantee that they will uphold the same privacy standards as TheWildHQ.com. TheWildHQ.com expressly disclaims any and all liability related to the collection, use or disclosure of information by third parties. You should review the privacy policies of any third party sites that you visit through a link from the Site to understand how these third parties use cookies and the information they collect through cookies. Most cookies are “session cookies” which means that they are automatically deleted at the end of each session. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether or not to accept it.
Log Information
Our servers automatically record information that your browser sends whenever you visit the Site. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the Service, if any, which aspects of the Service you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the Service, to provide customer service and to maintain and improve the Service. The information allows for more accurate reporting and improvement of the Service.
Children’s Privacy
You must be at least 18 years of age to access the Service. You represent that you are the age of 18 or over and have the legal capacity to enter a contract in the jurisdictions where you reside. We do not knowingly collect personal information from children under 13 or allow them to create an account for the Service. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.
Will we share your personal information with third parties?
Sharing Your Information
We use your personal information to provide the Service to you, deliver products and services you request, complete transactions, handle your customer service questions or issues and send communications to you about promotions, updates, or special offers from TheWildHQ.com that may be of interest to you. The personal information uploaded by you through the Service will be shared only with authorized persons to whom you specifically grant access. We may also use your depersonalized personal information to provide analyses of our users in the aggregate (including Analytical Data subject to the terms of this Privacy Policy) to prospective business partners, marketing partners and other third parties. We reserve the right to share your depersonalized personal information with advertisers and TheWildHQ.com’s marketing partners in the future. We will also share the personal information we collect from you under the following circumstances, and you expressly authorize us to share your information as follows:
Additional Information You Should Know About Third Parties
The Service may contain direct links to websites operated by our partners and other entities. These third party websites may collect information about you when you visit them or otherwise communicate with them. This Privacy Policy does not cover the information practices of third party websites linked to the Site or accessible through the Service. Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of your personal information. You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies.
What choices do you have about the collection and use of your personal information?
Control of Your Information
You may update or delete your personal information or modify your account preferences for the Service by accessing the account interface provided through the Service or writing to us at info@thewildhq.com. Please note that if you disable your account, we will keep your contact information on file, and may retain other account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.
Opting Out of Receiving Communications From Us
If you no longer want to receive our newsletter, emails or other announcements, you may unsubscribe by writing to us at info@thewildhq.com. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.
Mediation
You agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy, you and TheWildHQ.com will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in Los Angeles, California with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys’ fees, even if you would otherwise be entitled to them.
What security measures do we take to safeguard your personal information?
The personal information that you provide to us is stored on servers which are protected by protocols and procedures designed to ensure the security of such information, including, without limitation, Secure Sockets Layer technology. We restrict access to personal information to TheWildHQ.com employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Service. All TheWildHQ.com personnel who have access to this information are trained in the maintenance and security of such information in accordance with TheWildHQ.com’s internal policies as may be amended from time to time. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.
Notification of Changes
This Privacy Policy may change from time to time and we will post all changes on the Site and/or the App.
Questions? Contact Us
If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at info@thewildhq.com.
Terms of Service
Please read the Terms of Service governing the use of the Site, the Platform and the Service.